At the occasion of exchange or refund, please contact us by mail or phone to recieve information of what address the product/products shall be returned to. Also state if you want us to reserve another size/product for you. After you have received the return address from us, send the package together with a note where you state your name, order number and a short description of the matter. For example if you want to exchange for another item/size or if you want your money refunded.

Pack the product/products in a bag or box. Do not send items back by putting an address note directly on it. For example a shoe box. The product is in that case ruined and the exchange or refund will therefore not be accepted. In case of exchange or refund neither the original shipping cost nor the return shipping cost will not be repayed.

Only the cost for the purchased items will be refunded. The money transaction to your account will be made as soon as possible after that we have recieved the reurned package. It can be as long as two weeks though. If you wish to make an exchange to another product, you will be charged for the difference by credit card.

If the product is cheaper the difference will be put back into the account stated on the return form as soon as possible. If you find that the product/products have been damaged during shipping or that we have sent you the wrong product/size, contact us by e-mail or phone for further instructions on how to make a complaint.

In the case of an accepted complaint, the original shipping will be repayed along with the price for the purchased item/items. If you attach your shipping receipt, your return shipping will also be repayed.